Appointments are necessary for all consultations, referral letters, results and repeat prescriptions, except for emergencies. Standard consultations last up to 15 minutes. If you need more time with your doctor, please arrange an extended consultation when booking.
At times, you may experience a waiting period due to doctors tending to emergencies or complex medical issues. We apologise for any inconvenience. Our reception staff will attempt to contact you if there is any unforeseen delay.
We can also organise an interpreter service for you if required, please inform us prior to your appointment.
To make an appointment, please ring the Centre at (08) 8367 8228.
Please note that a fee will occur for missed appointments, and we ask that you inform us at least 24 hours beforehand if you cannot make it to your appointment.
We at COL advise and encourage our patients to not neglect their general health and well-being during the corona-virus pandemic and to continue seeing their doctor for their existing conditions and for regular health maintenance, which can be done either face to face or via Telehealth. We are encouraging those patients who may feel at risk coming into the Centre to book a telephone appointment, which our receptionist will make for you and explain the billing process.
At the time of making an appointment, our receptionist will be asking you all the appropriate questions as instructed from SA Health.
Our allied health clinicians are also happy to still continue face to face consults or phone/video consultations.
Please do not attend the clinic if you have any of the following symptoms:
Fever, cough, sore throat, shortness of breath
You will need to attend an official COVID-19 testing clinic as suggested by SA Health
if you have returned from overseas/interstate within the last 14 days or have come into contact with someone suspected of having COVID-19, please do not come into the Centre as you will need to self isolate for 14 days.
Please visit SAHEALTH.GOV.AU for the the latest community information which use trusted sources.
Reminder and recall system
Our Centre is committed to preventative care, and thus you will be automatically enrolled in our reminder/recall system. If you do not wish to be part of this system, please advise one of our reception staff.
Doctors prefer not to accept phone calls from patients during consulting hours unless the matter is urgent. The reception staff are happy to take a message.
Emergency calls will be dealt with immediately.
After hours, interpreter and hearing-impaired services
After hours healthcare services are provided through GP Connect, Locum Services.
Phone: 8130 3333
Interpreting services are provided by TIS.
Phone: 131 450
Hearing-impaired services are provided through fax or SMS.
Fax: 1800 246 914
SMS: 0427 671 261
Alternatively, call us on 8367 8228 via the National Relay Service.
Phone, patient privacy, fees and payment policies
Most issues are best dealt with in consultation with your doctor and he/she will endeavour to take your call where practical. Please inform our reception staff if your call is urgent.
Your medical records are a confidential document and will only be accessed by authorised personnel when necessary, and will not be released without your written consent.
Fees and payment policy
Our fees are consistent with other practices providing quality healthcare. We prefer payment at the completion of consultation, and if needed, EFTPOS facilities are available.
The Choice of Living Health Centre is a Greenacres-based medical clinic that focuses on balancing the mind and body to achieve inner health. To achieve this, we facilitate a skilled team of multi-disciplinary health practitioners in order to deliver integrated patient care that fosters optimal health and well-being for the individual.